VIATGES FALCO DE LA REINA operates with:
The Travel Company number of the Autonomous Community of the Balearic Islands: AVBAL/784.
The Branch number of the Autonomous Community of the Balearic Islands: SBAL/2407.
The Active Tourism number of the Autonomous Community of the Balearic Islands: TA/29/BAL
1. General
This document establishes the General Conditions of use of the services provided through this website www.falcodelareina.com VIATGES FALCO DE LA REINA (Hereinafter called “the Company”). It reserves the right to periodically modify and update the conditions on this page, without obligation to notify them in advance to its users. You should check this page from time to time to ensure that you are happy with any other written information that is issued prior to confirming your booking, form the basis of your contract with the Company AVBAL/784. Please read them carefully, as they establish our respective rights and obligations.
By sending us your initial deposit as a reservation for organized Sport, Cultural and Gastronomic EVENTS and Customized Holidays (from here on called ‘Event or Tour’), or in one day experiences (from here on called ‘Experience’), or where appropriate, the full payment in last minute bookings, confirms your acceptance of the following terms and conditions, which are automatically considered incorporated into the contract, without being indicated in writing.
2a. Confirmation of the booking and payment in the service Event or Tour
a. Booking: the client must pay a deposit of 25% of the total cost of the Event or Tour, to proceed with the booking.
b. Reduced mobility: In the case of people with reduced mobility, before proceeding with the booking request, the Company must be informed of any health issue or condition at the time of the booking If it is considered (with regard to your safety and enjoyment, and that of those around you) that such a condition would likely affect your ability to participate safely in any activity then we may not accept the booking. If, during the booking process any new information – or any change to health or fitness – is disclosed which would affect your ability to participate safely, we reserve the right to amend or cancel your booking. Such an amendment or cancellation would be regarded as a cancellation by the client.
c. Booking Confirmation: Once we receive the deposit, we will send you a written confirmation by email, with the details of your booking, including your itinerary/ program, the start date, the total cost and when the outstanding balance is due. The booking will have full effect only once the Company confirms it in writing on receipt of the deposit.
d. Late booking: Within 30 calendar days of the start of your tour, the booking becomes a late booking. Full payment is required at the time of booking your Event or Tour to proceed with the booking and confirmation. You can book your Event or Tour at any time up to 7 calendar days before departure, subject to availability.
e. Late booking conditions: We do not charge additional administrative charges for late bookings. However, we recommend that you book your event or Tour well in advance to ensure that you get the best preparation in important aspects of your Event or Tour.
2b. Cancellations
Conditions of cancellation by the client in the Event or Tour services:
Cancellation; At any time, the client can withdraw from the services requested or contracted, having the right to a refund, whether from the total price or payment provided in the preceding section. The client must notify us of any cancellation to the customer service email info@falcodelareina.com or through a text message via SMS or WhatsApp to the number +34 699109133. Your notification of cancellation will only be effective when we receive this written notification. Unless the cancellation occurs due to force majeure, all cancellations and no-shows are subject to the following non-refundable cancellation charges:
More than 30 days prior to Event or Tour: A penalty consisting of 25% of the total cost of the Event or Tour
Between 29 and 15 days prior to Event or Tour: A penalty consisting of 50% of the total cost of the Event or Tour
Between 14 and 7 days prior to Event or Tour: A penalty consisting of 60% of the total cost of the Event or Tour
Between 6 days and 48 hours prior to Event or Tour: A penalty consisting of 75% of the total cost of the Event or Tour
Less than 48 hours prior to Event or Tour: A penalty consisting of 100% of the total cost of the Event or Tou, if the withdrawal occurs within 48 hours before the start date of the tour or no-show.
If one or more participants cancel, the same penalties will be applied based on their total costs, depending on when it occurs and following the points aforementioned.
As this is a VERY CUSTOMIZED Event or Tour, adapted ONLY to the demands / wishes /needs of the user, please check at the time of booking as additional cancellation charges may apply, as some providers may have services with different cancellation policies to ours.
Once the booking is confirmed, any changes such as dates, inclusion of person/s or any other amendments that may incur expenses and/or procedures for the Company, may be subject to additional charges.
In case of adverse weather conditions, only in outdoor events, other formulas will be sought, such as shortening, postponing or even changing the date of the event. In any case will the Company proceed to the full refund since they will always incur cancellation costs.
Please consult it during the reservation process. If you or a member of your party is prevented from travelling due to death, accident or serious illness and are therefore unable to take part in the Event or Tour, and communicating with the Company prior to the start of the tour is an impossibility, official documents by a public authority must be provided.
3a. Confirmation of the booking and payment in the Experience service (from half to a day of experiences)
a. Booking: At the time of the booking confirmation, the client must pay a deposit of 50% of the total cost of each Experience to proceed with the booking.
b. Reduced mobility: In the case of people with reduced mobility, before proceeding to request the booking, they must inform the Company of this situation, in order to assess the viability of contracting the activity according to the characteristics of the same.
c. Booking confirmation: Once we receive the deposit, we will send you a written confirmation by email, with the details of your booking, including your itinerary, the start date and time, meeting point, the total cost, the outstanding balance and when it is due. The booking will have full effect only once the Company confirms it in writing. For confirmation, the user agrees to send proof of payment to the Company
d. Late booking: Within 9 calendar days until the start of your experience, the booking becomes a late booking. Full payment is required at the time of booking your tour to proceed with the booking and confirmation. You can book your Experience at any time up to 48 hours before departure, subject to availability.
e. Late booking conditions: We do not charge additional administrative charges for late bookings. However, we recommend that you book your Experience well in advance to ensure availability for all the members of your group.
3b. Cancellation
Conditions of cancellation by the clients in the Experience service:
Cancellation; At any time, the client can withdraw from the services requested or contracted, having the right to a refund, whether from the total price or payment provided in the preceding section. The client must notify us of any cancellation to the customer service email info@falcodelareina.com or through a text message via SMS or WhatsApp to the number +34 699109133. Your notification of cancellation will only be effective when we receive this written notification. Unless the cancellation occurs due to force majeure, all cancellations and no-shows are subject to the following non-refundable cancellation charges:
9 or more days before Experience: No charges, You can cancel or change the booking or part of it without charge.
Between 9 and 7 days before the start of Experience: A penalty consisting of 25% of the total amount of the activity.
Between 6 days and 48 hours before the start of Experience: A penalty consisting of 50% of the total amount of the activity.
Less than 48 hours: A penalty consisting of 75% of the total amount, if the withdrawal occurs within 48 hours before the start date of the Experience.
No-show: A penalty consisting of 100% of the total amount, in case of no-show.
The clauses included in article 3a and 3b will be valid in the cases that are made only for the Experience service. The clauses 3a and 3b will not be valid in the cases that are booking through Events or Tour services, in which case they will be apply by articles 2a and 2b of this same terms and conditions.
If one or more participants cancel, the same penalties will be applied based on their total costs, depending on when it occurs and following following the points aforementioned.
Any change that may incur expenses and/or procedures for the Company, once the booking is established and communicated less than 9 calendar days before the start date of the activity, may be subject to additional charges.
If you or a member of your party is prevented from travelling due to death, accident or serious illness and are therefore unable to take part in the activity, and communicating with the Company prior to the start of the tour is an impossibility, official documents by a public
authority must be provided.
The Company reserves the right to make a last minute change to shorten, postpone or cancel an activity, due to adverse weather conditions or an official regional or national government or meteorological alerts which may have an impact on our own health and safety criteria.
4. Cancellation of the Event or Tour and Experience by the organizer
If the Company cancels the tour or activity for reasons not attributable to the client, it must reimburse all the payments made by the client within a period not exceeding 14 calendar days from the cancellation.
The Company will not be responsible for paying any additional compensation to the client if the cancellation is due to The Company finding it impossible to carry out the Event or Tour and Experience booked due to unavoidable and extraordinary circumstances and the cancellation is notified to the client without undue delay before the start of the Event or Tour and Experience.
5. Prices
The price of the Event or Tour and Experience contracted on the falcodelareina.com website is based on the services and dates selected by the user, and will depend on the number of people included in the booking.
It is the responsibility of the user to review the sections of the offer “the price includes” and “price does not include”, before completing the purchase process. All the services included in the booking are accurately detailed.
All prices, including in the invoice issued by the Company, will always be in Euros and with VAT included.
Payments will be made by bank transfer.
6. Complaint forms
Este establecimiento dispone de Hojas de Reclamaciones oficiales, a disposición de los clientes. (Plazo: 3 meses)
Aquest establiment disposa de Fulls de reclamació oficials, a disposició dels clients. (Termini: 3 mesos)
Official complaint forms are available for you at this establishment. (Term: 3 months)
In diesem Betrieb stehen den Gästen vorschriftsmässige und kostenlöse Beschwerdeblätter zur Verfügung, (die innerhalb von 3 Monaten nach Aufenthalt eingereicht werden Können.)
Dans cet établissement, des feuilles de réclamation règlementaires sont a la disposition des clients. (Date limite 3 mois)
7. Relationships with independent suppliers
We act only as intermediaries for the providers of accommodation, land and sea transport, car rental, tour guides, restaurants and activities that are not owned by the Company, that is, providers that are independent. While we make all reasonable efforts to choose quality providers, you acknowledge and agree that we are not responsible for any loss, damage, delay, inconvenience or injury to you or your companions, participants, animals, etc. as a result of any act or omission of these providers, their employees, agents, servers or representatives.
8. Insurance in the Tour service
All customers must have travel insurance. We recommend that it is a full insurance and includes cancellation insurance, and that it be adapted to the type of tour you are going to make. We will require a copy of your insurance policy and number.
9. Law and jurisdiction
You understand and accept that these terms and conditions and all matters derived from them are subject to Spanish law and the exclusive jurisdiction of the Spanish courts, with specific resolution in the city of Palma de Mallorca.